Cancellation/Refund Policy
At Jawaab, we strive to provide a seamless and rewarding experience for our users who answer questions and play quizzes to earn money. We understand that circumstances may arise where you need to cancel a transaction or seek a refund. To ensure transparency and clarity, we have outlined our cancellation and refund policy below:
1. Cancellation:
a. Answered Questions: Once you have answered a question and submitted it, the transaction is considered final and cannot be canceled. This is because the reward is associated with your successful participation and submission of answers.
b. Quiz Participation: Once you have started playing a quiz, cancellation is not possible. We encourage users to thoroughly review the quiz details and confirm their participation before starting a quiz.
2. Refund:
a. Technical Issues: In the event of any technical glitches or unforeseen issues from our end that result in an incorrect reward calculation or an unsuccessful transaction, we will promptly investigate and rectify the situation. If we determine that you are eligible for a refund, we will process it as soon as possible.
b. Unauthorized Transactions: If you notice any unauthorized transactions on your account related to the Jawaab app, please contact our customer support immediately. We will thoroughly investigate the matter and, if it is found to be a genuine case of unauthorized activity, we will refund the amount in question.
3. Disqualification:
a. Violation of Terms and Conditions: If it is found that you have violated our terms and conditions, engaged in fraudulent activities, or attempted to manipulate the system, your participation may be disqualified. In such cases, you will not be eligible for a refund.
b. Incomplete or Invalid Answers: If your answers are deemed incomplete, invalid, or in violation of our guidelines, your participation may be disqualified, and you will not be eligible for a refund.
Please note the following important points:
- Refunds, if applicable, will be processed using the same payment method used for the original transaction.
- The timeline for refund processing may vary depending on the payment gateway and financial institutions involved. We will make every effort to process refunds in a timely manner.
- Any charges incurred during the refund process, such as transaction fees or bank charges, will be borne by the user.
For any cancellation or refund-related inquiries, please contact our customer support team at [contact details]. We are here to assist you and resolve any concerns you may have.
Please read our Terms and Conditions and Privacy Policy for more information regarding the usage of the Jawaab app.
Note: It is important to review the specific policies and terms provided by the Jawaab app to ensure accuracy and alignment with your app's guidelines and legal requirements.
